Facilities & Access Statement - Banister Guest House (Bed & Breakfast), Southampton

All rooms have the following:

• Free wireless internet access
• Direct dial telephones from rooms
• Faxing can be arranged
• Hairdryers available
• Iron and board available
• Payphone
• Garage available for cycles
• Same-day laundry service

In addition:

• Credit cards accepted
• Euros accepted
• French spoken

Access Statement

Please find outlined below information we hope will ensure you enjoy your visit at Banister Guest House regardless of whether your life is affected in some way by a medical condition, disability, impairment, or specific learning difficulty.

Prior to your arrival

• Enquiries and reservations may be made by phone or email.
• Should you require a taxi to the hotel from Southampton Central Station (10 minute drive) or Southampton Airport (15 minute drive), we use several reliable companies and can give you their contact details. They do have vehicles suitable for wheelchairs if required.
• Directions to us can be found on our website.

On arrival at the hotel

• We have a designated disabled parking area at the front of the hotel along with ample additional car parking.
• Entrance to the hotel is by way of one step or a gentle slope that is suitable for a wheelchair.
• We are more than happy to help you with your luggage.

Reception area

• Wooden floor suitable for wheelchairs
• Reception is on one level

Public areas

• Our corridors are well lit and carpeted.
• The breakfast room is carpeted on one level and is accessible from the front entrance and some bedrooms.

Toilets

• A toilet is situated on the ground floor in the reception area and is accessible from the breakfast room.
• The fire alarm system is bells and does not have flashing lights. Assistance is given if evacuation is necessary.

Accommodation

• Many rooms are located on the ground floor.
• We do not have adapted bathrooms and grab rails are not in the bedrooms as standard.

Additional information

• Service dogs (only) are welcome.
• A small refrigerator is available on request for medication.
• We are able to use the front doors in the event of evacuation. The bells will ring continuously if evacuation is needed. If you require assistance for evacuating please notify us on arrival.

We have tried to be as accurate as possible and have included as much details as we can in our Access Statement, however we welcome your feedback to continuously improve on the information we provide. If you require further assistance please call 023 8022 1279.